Shipping and handling costs

We deliver to Germany, except German islands.

The order of live animal shipping must be made separately, but small items can be added. Live animal dispatch is sent with a (overnight express) UPS express and GO Express. Other items will be shipped with the following shipping service providers (DPD, DHL, GLS) and you will receive an email with the tracking information on the day of shipment.

Shipping and packaging costs: UPS Express overnight shipping until 12 AM- 12.90€ , GO Express  19,90€.Samstagszustellung mit GO Express 45€

Live animal shipping to EU countries: Östereich,Frankreich,Monaco,Dänemark,Belgien, Luxemburg, Niederlande,Finnland, Italien, Portugal, Spanien, Vereinigtes Königreich, Griechenland, 24,90€.(UPS Overnight Express).   Shipping of goods 9,90€ 

(Other EU countries 39€ , Shipping of goods 19,90€)

it will supplied with an insulated box with a cool pack in summer and with a heating packs in winter at the appropriate temperatures.)

From 250€ free shipping in Germany.(ausgenommen Samstagszustellung)

Live animals are sent via overnight express, on the day of delivery in the period from 7:00 bis 12:00 Delivered in Germany, and please make sure that someone can accept the parcel. Live animal delivery Tuesday to Friday.

Flat shipping of goods 4.90 € in Germany

Live arrival guarantee when shipping corals, fish and invertebrates

However, if there should be problems with an order, this means no risk for you: We offer you a live-arrival guarantee on the day of delivery. We will refund you the full amount. If you have a complaint after the arrival of your order, you have the opportunity to file a complaint until the end of the day. Use this period to examine the animals received for damage and report any irregularities to us. Complaints are in writing via our e-mail to info@corals-reeftech.de to send.

Please pack the animals in your aquarium and get them used to it if necessary. Make sure you also put ailing animals in your aquarium.

If you are unsure whether a coral has been damaged during transport, place it in the pool for a few hours to observe. Many animals recover.

Claim

In the event of a complaint, please take meaningful pictures of the animal on which the damage can be clearly seen. Photos of cloudy water are not meaningful. Cloudy water is often harmless. Avoid taking photos in blue light. If necessary, take the animal out of the water and photograph it in white light. We reserve the right to request further pictures of the animals or the skeleton (even after a few days for chipped animals).

0